Privacy Policy

This Privacy Policy ("Policy") describes how nustarcasino ("nustarcasino," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of players and visitors ("you" or "your") who access the nustarcasino website and online gaming platform (collectively, the "Platform"). This Policy applies to all personal data processed in connection with your use of the Platform, regardless of the device or method of access.

nustarcasino is committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with Republic Act No. 10173, the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC") of the Philippines.

By registering an account on nustarcasino or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.

01 Introduction

nustarcasino operates as an online gaming platform serving Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. As an operator subject to PAGCOR oversight, nustarcasino is required to collect and verify certain personal information from all registered players as a condition of its operating licence and in compliance with Philippine anti-money laundering regulations.

This Policy is designed to give you a clear and complete picture of our data practices. We have structured it to be as readable as possible while maintaining the legal precision required by the DPA. If you have any questions about any section of this Policy, please contact our Data Protection Officer using the details provided in Section 15.

This Policy should be read alongside the nustarcasino Terms & Conditions, which govern your use of the Platform as a whole. In the event of any conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall prevail.

02 Data Controller

For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, nustarcasino is the personal information controller ("PIC") in respect of all personal data collected through the Platform. As PIC, nustarcasino determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data protection law.

nustarcasino has appointed a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Policy and applicable data protection laws. The DPO can be contacted at the email address provided in Section 15 of this Policy. All data-related requests, complaints, and inquiries should be directed to the DPO in the first instance.

03 Personal Data We Collect

nustarcasino collects the following categories of personal data from players and Platform visitors:

nustarcasino does not intentionally collect sensitive personal information as defined under the DPA (such as health data, religious beliefs, or political affiliations) unless specifically required by law or regulatory directive. Where such data is incidentally disclosed, it will be handled with the heightened protections required by the DPA.

04 How We Collect Your Data

nustarcasino collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including IP address, device identifiers, browser data, and session activity logs via cookies and similar tracking technologies.
• Third-party sources: Identity verification data from Philippine government databases or accredited KYC service providers; fraud and AML screening data from compliance service providers; payment data from GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors.
• Regulatory sources: Data received from PAGCOR, the AMLC, or other Philippine regulatory authorities in connection with our compliance obligations.

05 Legal Basis for Processing

nustarcasino processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the nustarcasino Terms & Conditions, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with Philippine law, including PAGCOR licensing requirements, the Anti-Money Laundering Act (RA 9160 as amended), and tax reporting obligations.
• Legitimate interests: Processing necessary for nustarcasino's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and optional features, where you have given explicit, informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

06 How We Use Your Personal Data

nustarcasino uses the personal data we collect for the following purposes:

• To create, verify, and manage your nustarcasino player account, including KYC identity verification.
• To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported Philippine payment methods.
• To deliver and personalise your gaming experience across all nustarcasino games, including slots, bingo, wheel games, and Big Hammer.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activity on the Platform.
• To comply with PAGCOR licensing conditions, AMLC reporting obligations, and other applicable Philippine regulatory requirements.
• To administer bonuses, promotions, and loyalty rewards in accordance with the applicable promotion terms.
• To provide customer support and respond to your inquiries, complaints, and data subject requests.
• To monitor and enforce responsible gaming limits, self-exclusion periods, and other player protection measures.
• To send you service-related communications, including account notifications, security alerts, and policy updates.
• To send you marketing communications about nustarcasino promotions and new games, where you have opted in to receive such communications.
• To analyse Platform usage patterns and improve the performance, security, and features of the nustarcasino Platform.

07 Data Sharing & Disclosure

nustarcasino does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), and other Philippine government agencies where disclosure is required by law or regulatory directive.
• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers necessary to process your deposits and withdrawals.
• KYC and compliance providers: Accredited identity verification and AML screening service providers engaged by nustarcasino to fulfil its regulatory obligations.
• Game providers: Third-party game studios and live dealer operators whose games are available on the nustarcasino Platform, to the extent necessary to deliver game services and resolve disputes.
• IT and security providers: Cloud hosting, cybersecurity, and platform infrastructure providers engaged by nustarcasino under strict data processing agreements.
• Professional advisers: Legal counsel, auditors, and other professional advisers engaged by nustarcasino in connection with its business operations, subject to professional confidentiality obligations.

All third parties with whom nustarcasino shares personal data are required to process such data only for the specified purpose, to maintain appropriate security measures, and to comply with applicable Philippine data protection law. nustarcasino remains responsible for ensuring that third-party processors meet these standards.

08 Cookies & Tracking Technologies

nustarcasino uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how you use the Platform.

We use the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. These cannot be disabled without affecting Platform functionality.
• Performance cookies: Collect anonymised data about how players use the Platform, such as pages visited and error messages encountered, to help us improve performance and user experience.
• Functional cookies: Remember your preferences such as language settings, game display options, and responsible gaming tool configurations.
• Analytics cookies: Used to understand aggregate usage patterns on the Platform. Data collected is anonymised and used only for internal analysis.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the nustarcasino Platform. nustarcasino does not use third-party advertising cookies or cross-site tracking technologies for the purpose of serving targeted advertisements on external websites.

09 Data Retention

nustarcasino retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and contractual obligations. The following retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR licensing requirements and Philippine AML regulations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act and BIR regulations.
• Gaming activity data: Retained for a minimum of three (3) years following account closure for dispute resolution and regulatory audit purposes.
• Customer support communications: Retained for two (2) years from the date of the last communication, unless a longer period is required for ongoing dispute resolution.
• Marketing preference data: Retained until you withdraw consent or request deletion, subject to any overriding legal retention requirements.

Upon expiry of the applicable retention period, nustarcasino will securely delete or anonymise your personal data in accordance with its data disposal procedures. Where anonymisation is not technically feasible, data will be securely destroyed.

10 Data Security

nustarcasino implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the nustarcasino Platform.
• Encryption of sensitive data at rest, including financial data and government-issued identification numbers.
• Role-based access controls ensuring that nustarcasino staff can only access personal data necessary for their specific job functions.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform infrastructure.
• Multi-factor authentication requirements for account access and administrative systems.
• Incident response procedures designed to detect, contain, and report personal data breaches in accordance with NPC notification requirements.

While nustarcasino takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying nustarcasino immediately if you suspect any unauthorised access to your account.

11 Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by nustarcasino. You may exercise any of these rights by contacting our Data Protection Officer using the details in Section 15.

• Right to Access: You may request a copy of the personal data nustarcasino holds about you, along with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You may request that nustarcasino provide your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

nustarcasino will respond to all data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with notice provided to you. nustarcasino will not charge a fee for processing data subject requests unless they are manifestly unfounded or excessive.

12 Children's Privacy

The nustarcasino Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. nustarcasino does not knowingly collect personal data from individuals under the age of 21. If nustarcasino becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately closed, all data will be deleted to the extent permitted by law, and any funds held in the account will be handled in accordance with applicable regulatory requirements.

If you are a parent or guardian and believe that your child has registered an account on nustarcasino, please contact our Data Protection Officer immediately using the details in Section 15. We will take prompt action to investigate and, where confirmed, close the account and delete the associated data.

13 Cross-Border Data Transfers

nustarcasino primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines – for example, to international game studios or cloud infrastructure providers – nustarcasino will ensure that such transfers are made only to countries or organisations that provide an adequate level of data protection, or that appropriate safeguards are in place as required by the DPA and NPC regulations.

Appropriate safeguards for cross-border transfers may include contractual clauses approved by the NPC, binding corporate rules, or other mechanisms recognised under Philippine data protection law. nustarcasino will not transfer your personal data to a foreign jurisdiction where doing so would expose it to a lower standard of protection than that afforded under the DPA.

14 Updates to This Privacy Policy

nustarcasino may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect.

The most current version of this Policy will always be available on this page, with the "Last Updated" date at the top reflecting the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how nustarcasino protects your personal data.

Your continued use of the nustarcasino Platform after the effective date of any update to this Policy constitutes your acceptance of the revised terms. If you do not agree with any update, you should stop using the Platform and may request account closure in accordance with the nustarcasino Terms & Conditions.

15 Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the way nustarcasino processes your personal data, please contact our Data Protection Officer. We are committed to addressing all privacy-related inquiries promptly and transparently.

You may reach the nustarcasino Data Protection Officer by email at: [email protected]

Please include your full name, registered email address, and a clear description of your request or concern. For formal data subject requests, please indicate the specific right you wish to exercise (e.g., access, rectification, erasure). nustarcasino will acknowledge receipt of your request within three (3) business days and provide a substantive response within thirty (30) days.

If you are not satisfied with nustarcasino's response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. Information on how to file a complaint with the NPC is available through official Philippine government channels.

This Privacy Policy was last reviewed and updated on January 1, 2026. All previous versions of this Policy are superseded by this document.